Politica de Privacidad

1. Company Information

2. Data We Collect

We collect the following types of information:

• Account and billing information (via Clerk and Stripe)
• Messages sent through the platform
• Webhooks, logs, and usage metadata
• Device information and IP addresses
• Communication preferences and settings

3. How We Use Your Data

We use the collected information for:

• To deliver and maintain the Services
• For analytics and service improvement
• For billing and payment processing
• For legal compliance and fraud prevention
• To communicate with you about your account

4. Third-Party Subprocessors

We use the following third-party services to provide our Services:

• Clerk: Authentication and user management
• Stripe: Payment processing
• Meta WhatsApp Business API: WhatsApp messaging
• Amazon SES: Email delivery
• Convex: Database and backend services
• Vercel: Web hosting

5. Data Retention

Message content: 90 days (default, configurable by Customer)

Metadata: Retained for billing, compliance, and operational purposes

Customers may configure shorter or longer retention periods or disable message storage entirely, subject to technical limitations.

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA) or other jurisdictions with similar laws, you have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your data

You can exercise these rights via the dashboard or by contacting privacy@zavu.dev.

7. Cookies

We use functional cookies to provide and improve our Services. We support Google Consent Mode v2 to respect your privacy choices. You can control cookies through your browser settings and our cookie consent banner.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, regular security assessments, and access controls.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Related Policies

• Terminos de Servicio
• Uso Aceptable
• DPA