Terminos de Servicio

1. Company Information

2. Nature of the Services

Zavu is a communications platform as a service (CPaaS) that enables businesses to send and receive communications through multiple channels, including WhatsApp, SMS, and email.

Zavu acts as the primary service provider to Customers and may rely on third-party carriers, aggregators, cloud providers, and messaging platforms to deliver the Services. Customers do not enter into any direct contractual relationship with such third parties.

3. Account Structure (Projects & Teams)

Customer accounts may include multiple projects, teams, users, or environments.

The Customer is solely responsible for all activity conducted across all projects and teams under its account. Use of multiple projects or teams does not constitute resale, sublicensing, or third-party access.

4. No Resale or White-Label Rights

Unless expressly authorized in writing by Crubing LLC:

• The Services may not be resold, sublicensed, or redistributed.
• The Services may not be offered as a standalone communications product.
• The Customer may not represent itself as a telecommunications carrier or messaging network.

Zavu grants a non-exclusive, non-transferable, revocable license to use the Services solely for Customer's internal business communications.

5. Compliance With Laws and Messaging Policies

Customer is solely responsible for ensuring compliance with:

• All applicable laws and regulations
• A2P messaging rules
• Data protection and consumer protection laws
• Zavu's Acceptable Use Policy ("AUP")
• Channel-specific rules, including WhatsApp Business Messaging Policies

Zavu may suspend or terminate Services for non-compliance without notice.

6. WhatsApp-Specific Terms

Customer agrees to:

• Obtain explicit, informed, and verifiable end-user opt-in prior to messaging
• Retain proof of opt-in upon request
• Comply with WhatsApp's 24-hour customer service window
• Use only approved templates where required

Zavu may block templates, phone numbers, or accounts in case of violations.

7. Message Retention

By default, message content is retained for ninety (90) days, unless otherwise configured by the Customer.

Message metadata (such as timestamps, sender, recipient, and delivery status) may be retained for longer periods for operational, billing, and compliance purposes.

Customers may configure shorter or longer retention periods or disable message storage entirely, subject to technical limitations.

8. Phone Numbers

Phone numbers provisioned through Zavu are licensed, not owned, and remain subject to carrier and regulatory requirements. Numbers may be suspended or reclaimed as required by policy or law.

9. Fees, Billing, and Payments

Zavu uses Stripe as its sole payment processor.

Customer agrees to pay all applicable subscription and usage-based fees, including MAU-based or metered usage charges. All fees are non-refundable unless expressly stated otherwise.

Customer is responsible for chargebacks, disputes, or payment failures.

10. Suspension and Termination

Zavu may suspend or terminate Services immediately if Customer breaches these Terms, violates policies or laws, or poses legal, financial, or reputational risk.

11. Limitation of Liability

To the maximum extent permitted by law, Crubing LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages.

Total liability shall not exceed the fees paid by Customer in the thirty (30) days preceding the claim.

12. Indemnification

Customer agrees to indemnify and hold harmless Crubing LLC from claims arising from Customer's use of the Services, message content, or policy violations.

13. Governing Law

These Terms shall be governed by the laws of the State of Wyoming, United States.

Related Policies

• Uso Aceptable
• Politica de Privacidad
• DPA