Acceptable Use Policy

English Only

The English version is the legally binding version. Translations are provided for reference only.

This Acceptable Use Policy ("AUP") governs the use of communication services provided by Crubing LLC ("Zavu", "we", "our", or "us").

By using the Services, you agree to comply with this policy. Violations may result in suspension or termination of access without notice.

Prohibited Uses

Customer may not use the Services for:

Spam or unsolicited messaging
Phishing, fraud, or scams
Deceptive or misleading content
Malware or malicious activity
Illegal goods or services
Circumvention of carrier or platform safeguards
Sub-reselling or third-party access without authorization

Messaging Compliance

All messages sent through Zavu must comply with:

Applicable laws and regulations (including TCPA, GDPR, CAN-SPAM)
Carrier and platform policies (including WhatsApp Business Messaging Policies)
A2P (Application-to-Person) messaging best practices
Proper consent and opt-in requirements

Content Requirements

All content sent through the Services must:

Be accurate and not misleading
Clearly identify the sender
Include opt-out instructions where required
Respect recipient preferences and consent
Not contain harmful, offensive, or illegal material

WhatsApp-Specific Requirements

When using WhatsApp as a channel, you must also:

Obtain explicit opt-in consent before messaging
Respect the 24-hour customer service window
Use only approved templates for initiating conversations
Maintain records of consent for audit purposes
Honor opt-out requests promptly

Rate Limits and Fair Use

Customers must respect rate limits and use the Services in a manner that does not negatively impact other users or the platform's infrastructure. Excessive usage or abuse of the Services may result in throttling or suspension.

Enforcement

Zavu reserves the right to:

Monitor usage for compliance with this policy
Suspend or terminate accounts that violate this policy
Block specific phone numbers, templates, or content
Report violations to relevant authorities
Cooperate with law enforcement investigations

Reporting Violations

If you become aware of any violation of this policy, please report it to abuse@zavu.dev.