Privacy Policy
Last updated: January 1, 2025
1. Introduction
Zavu, Inc. ("Zavu," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our unified messaging API service, website, and related applications. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide
- Account registration information (name, email, company name)
- Payment and billing information
- Communication preferences and settings
- Support requests and correspondence
- API usage data and message content transmitted through our Service
2.2 Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, timestamps)
- Cookies and similar tracking technologies
- Log data and analytics information
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing, maintaining, and improving our Service
- Processing transactions and sending related information
- Sending technical notices, updates, and support messages
- Responding to your comments, questions, and customer service requests
- Monitoring and analyzing trends, usage, and activities
- Detecting, preventing, and addressing technical issues and fraud
- Complying with legal obligations
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf
- Messaging Partners: With carriers and messaging platforms to deliver your messages
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us permission to share
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Message content and delivery logs are retained for 90 days unless a longer retention period is required by law or requested by you for compliance purposes.
6. Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have certain data protection rights:
- Access: Request access to your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Restriction: Request restriction of processing
- Portability: Request transfer of your data
- Objection: Object to processing of your data
- Withdraw Consent: Withdraw consent at any time
7. Cookies and Tracking
We use cookies and similar tracking technologies to collect and track information about your use of our Service. You can control cookies through your browser settings and our cookie consent banner. We use Google Analytics and implement Google Consent Mode v2 to respect your privacy choices.
8. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.
10. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: privacy@zavu.io
Zavu, Inc.
Data Protection Officer
123 Tech Street
San Francisco, CA 94105
United States